Privacy Policy

1. Introduction

hyph ("hyph," "we," "us," "our") operates the online gaming platform accessible at hyph.bid and is committed to protecting the privacy and personal data of its registered members and website visitors. This Privacy Policy ("Policy") describes how hyph collects, uses, discloses, and safeguards personal information in connection with the hyph platform, including the hyph Login portal, cashier, game lobby, and customer support systems.

This Policy applies to all users of hyph, including players located in the Philippines and other jurisdictions where access to hyph is lawful. By registering an account or using the hyph platform, you consent to the collection and use of your personal information as described in this Policy.

hyph processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC). Where hyph processes data of users in other jurisdictions, it applies equivalent standards of protection.

2. Personal Data We Collect

hyph collects personal data through different channels and for different purposes. The categories of personal data we may collect include:

2.1 Registration and Account Data

• Full legal name;
• Date of birth (to verify you are at least 21 years of age);
• Email address and mobile number registered to your hyph account;
• Username and encrypted password credentials for hyph Login;
• Residential address (province, city, barangay — e.g., addresses in Metro Manila, Cebu City, Davao City, or elsewhere in the Philippines);
• Nationality and country of residence.

2.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys national ID, passport, driver's license, SSS/GSIS ID, Postal ID, Voter's ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or liveness check photographs for identity matching;
• Source-of-funds documentation where required by AML regulations.

2.3 Financial Transaction Data

• GCash account details and transaction reference numbers;
• PayMaya / Maya account details;
• Philippine bank account numbers and associated banking information (BDO, BPI, Metrobank, UnionBank);
• Deposit and withdrawal history including amounts in Philippine Peso (PHP);
• Wallet balance history and bonus transaction records.

2.4 Gaming Activity Data

• Game session logs including game type, wager amounts, outcomes, and timestamps;
• Sports betting selections and results;
• Bonus redemption and wagering activity;
• Responsible gaming tool usage (e.g., deposit limit activations, self-exclusion requests).

2.5 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited on hyph, clickstream data, and time spent on the platform;
• Session duration and login/logout timestamps;
• Cookie identifiers and similar tracking technologies (see Section 6).

2.6 Customer Support Data

• Content of support tickets, chat logs, and email correspondence sent to hyph;
• Any documents or screenshots you voluntarily share when seeking support;
• Call recordings where applicable and where you have been notified.

3. How hyph Uses Your Personal Data

hyph uses the personal data it collects for the following purposes:

• Account management: Creating, verifying, maintaining, and securing your hyph account, including processing hyph Login authentication;
• Service delivery: Operating the game lobby, live casino, sports betting, bingo, and all other features of the hyph platform;
• Payment processing: Facilitating deposits and withdrawals via GCash, PayMaya, and Philippine bank channels in PHP;
• Identity and age verification: Confirming that you are at least 21 years old and are who you claim to be, in compliance with PAGCOR-aligned requirements;
• Regulatory and legal compliance: Meeting our obligations under Philippine anti-money laundering (AML) laws, the Data Privacy Act, and applicable gaming regulations;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, cheating, unauthorized account access, and money laundering;
• Customer support: Responding to your inquiries, resolving disputes, and providing assistance with your hyph account;
• Responsible gaming: Monitoring for signs of problem gambling behavior and administering self-exclusion and deposit limit tools;
• Platform improvement: Analyzing aggregated usage data to improve hyph's features, performance, and user experience;
• Communications: Sending transactional notifications (e.g., deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about hyph offers.

4. Legal Basis for Processing

hyph processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act and applicable regulations:

• Contract performance: Processing necessary to provide the services you have requested by registering a hyph account and accepting our Terms and Conditions;
• Legal obligation: Processing required to comply with Philippine AML laws, gaming regulations, tax obligations, and National Privacy Commission requirements;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving the hyph service — subject always to your rights and interests;
• Consent: Where you have explicitly opted in, such as receiving promotional communications from hyph. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

hyph does not sell or rent your personal data to third parties. hyph may share your personal data with the following categories of recipients strictly as necessary:

• Payment processors: GCash (GXI), PayMaya Networks, BDO, BPI, Metrobank, UnionBank, and other payment service providers, solely to process your financial transactions;
• KYC and identity verification providers: Third-party identity verification services used to process KYC documents in compliance with AML requirements;
• Game technology providers: Platform software and game engine providers who operate games on the hyph platform under data processing agreements;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government agencies where required by law or court order;
• Professional advisors: Legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of hyph assets, personal data may be transferred to the successor entity subject to equivalent privacy protections.

All third-party recipients of hyph player data are required to process that data only for the specified purpose, maintain appropriate security measures, and comply with applicable data protection laws.

6. Cookies and Tracking Technologies

hyph uses cookies, web beacons, and similar tracking technologies on the hyph platform. These technologies serve the following purposes:

• Strictly necessary cookies: Required for the hyph platform to function, including maintaining your login session and wallet state;
• Performance and analytics cookies: Collecting aggregated, anonymized data about how players navigate and use hyph to improve platform performance;
• Functionality cookies: Remembering your preferences such as language settings and last-visited game categories.

You may control cookie settings through your browser. Disabling strictly necessary cookies will impair the functionality of the hyph platform, including the hyph Login process. hyph does not use third-party advertising cookies or behavioral tracking for cross-site advertising.

7. Data Retention

hyph retains personal data for as long as is necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

• Active accounts: Personal and account data is retained for the duration of your registered hyph account;
• Closed accounts: Following account closure, hyph retains transaction records, KYC documents, and game logs for a minimum of five (5) years as required by Philippine AML regulations and tax law;
• Support communications: Retained for three (3) years from the date of the last interaction;
• Marketing opt-in data: Retained until you withdraw consent or for three (3) years of inactivity, whichever comes first.

Upon expiry of the applicable retention period, hyph will securely delete or anonymize personal data in accordance with its data disposal procedures.

8. Data Security

hyph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• TLS 1.3 encryption for all data transmitted between your device and the hyph platform;
• Bcrypt password hashing — your hyph Login password is never stored in readable form;
• Multi-factor authentication (OTP) available for your hyph account;
• Restricted internal access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the hyph platform infrastructure;
• Physical and logical security controls over data storage systems.

Despite these measures, no method of transmission or storage is 100% secure. If you become aware of any security vulnerability or unauthorized access to your hyph account, please notify us immediately at [email protected].

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hyph:

• Right to be informed: To know what personal data hyph collects about you and how it is processed;
• Right of access: To request a copy of the personal data hyph holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data in your hyph account;
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to retention obligations under applicable law;
• Right to object: To object to processing of your personal data based on legitimate interests;
• Right to data portability: To receive your personal data in a structured, machine-readable format where technically feasible;
• Right to lodge a complaint: To file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact hyph at [email protected] with the subject line "Data Privacy Request." hyph will respond within the timeframe required by the Data Privacy Act.

10. Children's Privacy

The hyph platform is strictly intended for individuals aged 21 years and above. hyph does not knowingly collect personal data from persons under the age of 21. If hyph discovers that it has inadvertently collected personal data from a minor, it will promptly delete that data and close the associated account. If you are a parent or guardian and believe a minor has registered on hyph, please contact us immediately at [email protected].

11. Cross-Border Data Transfers

hyph primarily processes and stores personal data within data centers that comply with applicable Philippine data protection standards. Where data is transferred to service providers or partners located outside the Philippines — such as international game engine providers or cloud infrastructure partners — hyph ensures that such transfers are subject to appropriate safeguards including contractual data protection clauses equivalent to those required under the Philippine Data Privacy Act.

12. Changes to This Privacy Policy

hyph may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via the email address on file or by prominent notice on the hyph website. The "Last Updated" date at the top of this Policy indicates the most recent revision. Continued use of the hyph platform following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact and Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or hyph's handling of your personal data, please contact the hyph privacy team. Email: [email protected] (plain text — not a clickable link). Please include "Privacy" or "Data Privacy Request" in the subject line so your inquiry is routed to the appropriate team. hyph is committed to responding to all data privacy inquiries within the timeframes required under the Philippine Data Privacy Act of 2012.